Help & Answers

Frequently asked.

Do I need an appointment?+

Walk-ins are always welcome for sunbed sessions. Spray tans and teeth whitening are by appointment to keep wait times short — book online or by phone.

What should I bring for my first session?+

Just yourself and a valid ID (we follow SmartTan age guidelines). Eyewear, towels, and starter lotion samples are provided.

How often can I tan?+

Health Canada recommends a minimum of 24–48 hours between UV sessions. Your consultant will build a schedule matched to your skin type.

Can I freeze or pause my membership?+

Yes — Gold and Platinum members can pause for up to 60 days per year, no questions asked. Just let any front desk know.

Do memberships work at all locations?+

Absolutely. One membership unlocks Chatham, Sarnia, and Strathroy — tan wherever you happen to be.

Are your spray tans paraben-free?+

Yes. Our solutions are vegan, paraben-free, and naturally derived. We offer light, medium, dark, and a custom rapid option.

How long does teeth whitening take?+

A single 20-minute blue-light session typically brightens 4–8 shades. Most members see best results with 2–3 sessions over two weeks.

What's your cancellation policy?+

Memberships are month-to-month. Cancel any time before your renewal date — no fees, no awkward phone calls.

Still curious?

Call us at (519) 555-0142 — we love a good chat.